- Part 4 of 4 -
Client Service Agreement
Daughter On Call policies:
Fees and Policies
Please review the service classification(s):
Nursing Care ($60.00/hr)
Health Care Aide ($29.00/hr)
Invoices for Self & Family Managed Care (SFMC) and/or 24-hour care is billed every 2 weeks; all other invoices are billed monthly. Invoices for SFMC will be broken down into two parts outlining both the amount owed from SFMC bank account, and the client’s own personal amount owing. Invoices are to be paid upon receipt unless other arrangements are made before service begins.
Service will cease should invoices not be paid within a period of 15 days from the invoice date. Interest will be charged on all overdue accounts at a rate of 3%.
The Client and/or their responsible party, agrees that it will not, during the course of its Agreement and for a period of eighteen months thereafter, call upon, canvass or solicit, or abet any solicitation of any employee of Daughter On Call, to leave that employment or to enter into any other private agreement to supply any of the services that are provided for, or otherwise to unfairly compete with the business of the service provider, without written authorization of the business.
Clients will be charged a rate of $0.54/km, if and/or when employees use their own vehicles, or company vehicles, for transportation while providing services for the client. Clients will be charged mileage at a rate of $0.54/km for all care that is provided outside of the closet Daughter On Call hub (Brandon, Neepawa, Minnedosa, or Portage la Prairie). For rural clients, we will make every effort to find staff in your area to avoid/minimize the mileage charge. However, if this is not possible we will send staff from the closet hub and mileage will be charged.
On statutory holidays clients will be charged 1.5x the hourly rate for the services that are being provided on that holiday day. Clients have the option of cancelling or reducing their care on these days if the proper amount of notice is given.
Cancellation Policy (Policy 72)
We require 72-hours notice for change or discontinuation of services. If 72-hours is not given, you will be billed for the regular scheduled visits.